As a PASSPORT online banking retail customer, you have the option of receiving your bank statements in the traditional paper format or electronically though the Internet.  Your monthly statements for checking, savings and money market accounts are delivered to you sooner with no additional fee.  You can save your eStatements to your personal computer in a PDF format;  eStatements and check images are available online for 3 months.

ALL PASSPORT retail online banking customers receive e-mail notifications from Town North Bank stating “Your new Town North Bank online TNB eStatement is now available for viewing”. Simply click on PASSPORT Online Banking page. Enter your customer number and password as you currently do to gain access to online banking home page, then select “E-STMT”.

Your notification is sent to the current e-mail address on file with the bank.  To change your address, select “User Options” on the online banking home page; then select “E-mail Address”; then select “Change E-mail Address”.

If you no longer desire to receive paper statements, simply send Town North Bank a secure e-mail by selecting “Secure Forms” located on the online banking home page.  A “Secure E-mail Form” allows you to communicate securely with the TNB.  Simply inform the bank that you no longer desire to receive paper statements; however, you must choose to receive all electronic statements or all paper statements.

Enhanced Login Security will be a requirement as of August 1, 2008. It identifies you as the true owner of your accounts by recognizing not only your password but your computer as well.  Once you have enrolled, the rest of your online banking experience will remain exactly the same.

Select “User Options” on the online banking home page. Then select “Enhanced Login Security”.  Read the entire screen and click on “Submit”.  Also under “User Options” be sure to answer or update your “Challenge Question Setup”.  These three questions will be asked if your computer is not recognized or if you forget your password.

If you need assistance or would like additional information, please call 972-391-6830 or 877- 866-2265, ext. 6830.

Town North Bank is pleased to make your banking experience more convenient by providing new products and services coupled with use of technology.